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About Yalelondon
We stock clothing, footwear and accessories for men and women — casual basics through to outfits for an occasion. Everything ships free within the UK, and you have 30 days to send it back if it is not right.
Frequently asked questions
Delivery is free on every order within the United Kingdom. There is no minimum order value and nothing is added at checkout.
Orders are processed within 1–3 working days, with a daily cut-off at 16:00. Estimated delivery is 6–9 working days in total, including processing and transit. You will get an email with tracking once it is dispatched.
We deliver to addresses in the United Kingdom only.
Yes. You have 30 days from delivery to request a return. Items need to be unworn or unused, with tags and original packaging. Return postage is paid by the customer, except when an item arrives damaged, faulty or incorrect. Full details are in our Return & Refund Policy.
Once your return arrives and has been checked, the refund goes back to your original payment method within 10 business days. Your bank may take a few days more to show it.
Email info@yalelondon.com. We answer Monday to Friday 09:30–18:00 and Saturday 12:00–17:00 (GMT+1). We do not offer telephone support.