FAQ

Do you offer free delivery?

Yes. Delivery is free on every order within the United Kingdom, with no minimum order value.

Where do you deliver?

We deliver to addresses in the United Kingdom only.

How long does delivery take?

Orders are processed within 1–3 working days, Monday to Friday, with a daily cut-off at 16:00 (GMT). Estimated delivery is 6–9 working days in total, including processing and transit.

Once your order has been dispatched you will receive an email with tracking details where available. Please allow up to 48 hours for tracking to become active.

How much does delivery cost?

Nothing. There are no delivery charges at checkout on any UK order.

Can I change or cancel my order?

Email us as soon as possible. If your order has not yet been processed we can usually change or cancel it. Once it has entered processing we can no longer stop it, but you still have the right to cancel within 14 days of receiving it under UK consumer law.

What if my item arrives damaged or is the wrong one?

Contact us with your order number and a photograph or short video of the problem. We will sort it out and we cover the return cost in these cases.

Can I return an item?

Yes. You have 30 days from the day your order arrives to request a return. Items must be unworn or unused, with tags, in their original packaging. Full conditions are in our Return & Refund Policy.

Is return postage free?

No. You pay the cost of sending an item back, unless it arrived damaged, faulty or incorrect. We recommend a tracked service. We do not charge restocking fees.

When will I get my refund?

Once your return arrives and has been inspected, we process the refund to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Do you offer exchanges?

Not directly. The quickest way to get a different size or colour is to return the original item and place a new order once the return has been accepted.

Which payment methods do you accept?

Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay. Available options can vary by device and location — what you see at checkout is what you can use.

How do I contact you?

Email info@yalelondon.com. We reply during our opening hours and aim to come back to you within one working day.