About Us
Welcome to Yalelondon.
We sell clothing, footwear, accessories and homeware for everyday use, chosen for quality and fit rather than novelty. The range is reviewed and updated regularly, and we write our own product descriptions so that what you read matches what turns up.
What we aim for
- Products we would be happy to own ourselves
- Clear, accurate descriptions, specifications and images
- Secure payment through encrypted gateways
- Free delivery on every order within the United Kingdom
- A straightforward 30-day return policy
- Support from real people, by email, within our opening hours
Delivery and returns at a glance
Delivery is free across the United Kingdom. Orders are processed in 1–3 working days and typically arrive within 6–9 working days in total. You have 30 days from delivery to request a return, and 14 days to cancel under UK consumer law. To start a return, email info@yalelondon.com first and we will send you the address to send it to.
Full details are in our Shipping Policy, Return & Refund Policy, Payment Options, Privacy Policy and Terms & Conditions.
Customer support
Questions about a product, an order, delivery or a return all go to the same place. Include your full name and order number if your message is about an order already placed — it saves a round trip.
Company details
Yalelondon is operated by ECOMSONIC OÜ, a company registered in Estonia under registration number 17492183.
Company registration number: 17492183
Registered business address
ECOMSONIC OÜ
Tornimäe tn 5
Kesklinna linnaosa
10145 Tallinn
Harju maakond
Estonia
UK business address
943 Kingsway
Manchester M20 5NS
United Kingdom
Warehouse address
In de Hagen 8
7511 GL Enschede
Netherlands
The addresses above are company locations and are not returns addresses.
Email: info@yalelondon.com
We handle customer support by email and do not offer telephone support.
Customer service hours (GMT+1)
Monday to Friday: 09:30 – 18:00
Saturday: 12:00 – 17:00
Sunday: closed